Customer Focused ApproachFugen has a customer focused approach. We understand that success comes from building a strong relationship with our clients from the outset and delivering a highly personalised service. Key components of focus are; understanding our client’s business, communication, collaboration, transparency and building strong and long-lasting relationships. A testament to Fugen’s customer service is that 80% of its business is through repeat clients.
ExperienceFugen has successfully delivered close to 400 projects for various private and public clients in healthcare, Hospitality, Commercial, Education and Aged Care sectors. Fugen’s experience ranges from new builds on greenfield and brownfield sites, demolition and rebuilds, remediation of heritage buildings, major structural works including facade replacement and refurbishment of existing facilities.
The Fugen StructureFugen is structured to deliver a focused and personalised service to its clients. The business has a flat structure, which aligns with each phase of the procurement timeline including 1) Concept Phase 2) Tender or Negotiation Phase and 3) Construction and Commissioning Phase. Each phase is overseen very closely by Managing Director, Stephen Flannery, ensuring efficiency in decision making to achieve value for clients.
Integrated Design and Project ManagementFugen commits its Project Managers in the Concept Phase of projects by providing one point of contact to assist clients to manage design and develop solutions for complex build projects. Fugen employs specialised staff for each of the sectors it operates in. It has a highly efficient system delivering projects because its Project Managers undertake the design management function of their projects. Utilising Project Managers has the advantage that it produces an optimal design outcome by incorporating our sub contractor’s experience and our buildability requirements into a consultant produced design solution. The Project Managers then have ownership of the design and deliver it seamlessly. Where specialist design skills are required, Fugen has a pool of consultant resources it can draw upon to enhance its design management service.
Understanding Heritage and Prestigious VenuesFugen have a reputation with prestigious and heritage establishments in Sydney for design, refurbishment and construction of unique spaces with quality finishes. Often with older venues we may encounter challenges that were not foreseen including structural issues and outdated or faulty mechanical services that need replacing. At Fugen, we adopt good planning and strong communication skills to avoid cost blow-outs and make the whole process as seamless as possible.
Good Price. Great ValueOur flat company structure along with decade long relationships with suppliers means we are able to source the most competitive price. Our 25+ years of experience means we are able to provide sound technical expertise, offer up solutions and add value.
On-time DeliveryOur years in the industry means we can make honest and genuine promises and deliver on time.
Improved Use of Space = Return on Clients InvestmentFugen not only offers quality construction and workmanship that transforms venues from drab to amazing, our efforts transforming venues results in dramatically improved use of space optimising the clients return on their investment.
SkillsFugen has specialist staff who deliver projects for clients from each market sector it operates in. They are experts in their field who understand the specific requirements. Fugen staff provide an integrated service to clients in the concept phase, giving the client one point of contact to manage all the upfront activities. Prior to construction, Fugen assist by defining the project brief, design, program and cost.
Safe and Clean Work SiteSafety is a priority at Fugen. We have a comprehensive understanding of Safe Work Australia requirements and always maintain a safe and clean site.
CommunicationClear lines of communication are the key to Fugen’s success and their Managing Director, Project Managers and Site Managers are in direct contact with you from tender to completion.
Trust and ReliabilityFugen has developed a high level of trust with clients through consistent reliability, the integrity of their people, and delivering a competitively priced project with unmatched quality. That’s why many of our clients keep coming back to work with Fugen again and again. In fact, 80% of our projects are with repeat clients.